Follow the steps below to see what has caused your hot tub to stop heating.
Let's start by seeing if it is a problem with another component(s) of your hot tub that is causing the heater to stop working. Then after that, we can assess if there is, in fact, an issue with the heater itself.
- Shut off power to the hot tub. This can either be done by turning off the outside breakers or unplugging the unit (only recommended for 110v units).
- Remove filter(s) and set aside.
- Wait for 1-2 minutes.
- Turn on breakers or plug the hot tub back in. Keep filter(s) removed.
- Return the cover to the hot tub.
- For 220v models, leave the hot tub covered and powered on for 6-8 hours.
- For 110v models, leave the hot tub covered and powered for 12-24 hours.
- If the hot tub heats back up to temperature, the filters are causing the heating issue. The filters will need to be cleaned by soaking in hot tub filter cleaner. Any old filters should be replaced with new ones. If the hot tub has not heated back up, there may be an issue with the heating system itself and should be looked at further by a service technician.
If you would like to schedule a visit with a service technician, please fill out the form below. You can also click on the chat bubble in the bottom right hand side of your screen to start a chat with a service coordinator during normal business hours. You may also call our service department at (207) 883-4985.